:root{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:#eef0f4;background:#101114;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;--bg: #101114;--panel: #181a1f;--raised: #22252c;--border: #2b2e36;--muted: #939aa9;--text: #eef0f4;--accent: #a0b7ff;--green: #7ac8ad;--red: #ed969b;--amber: #dfbb79;--radius: 14px;color-scheme:dark}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}a{color:var(--accent);text-decoration:none}button{color:inherit}h1,h2,h3,p{margin-top:0}h1{font-size:27px;letter-spacing:-.9px;font-weight:650;margin-bottom:0}h2{font-size:18px;letter-spacing:-.35px;font-weight:620;margin-bottom:16px}h3{font-size:15px;font-weight:600;margin-bottom:8px}p{line-height:1.6}small{font-size:11px}button:focus-visible,a:focus-visible{outline:2px solid var(--accent);outline-offset:3px}input:focus,textarea:focus,select:focus{border-color:#6f85c0;outline:none;box-shadow:0 0 0 3px #8ba9ff12}input,textarea,select{width:100%;border:1px solid var(--border);border-radius:9px;background:#111317;color:var(--text);padding:11px 12px;min-width:0;transition:border-color .15s}input::placeholder,textarea::placeholder{color:#6e7582}textarea{resize:vertical;line-height:1.5;min-height:76px}select{padding-right:28px;min-height:41px}input[type=checkbox]{width:17px;height:17px;flex:none;accent-color:var(--accent)}input[type=date]{max-width:180px}::selection{background:#566ba0;color:#fff}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#353944;border-radius:6px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:10px 15px;border-radius:9px;border:1px solid transparent;font-size:12px;font-weight:600;line-height:1.25;white-space:nowrap;transition:background .15s,transform .1s}.button:active:not(:disabled){transform:translateY(1px)}.button.primary{background:#a7bcff;color:#11192e;box-shadow:0 1px #ffffff18 inset}.button.primary:hover:not(:disabled){background:#b9caff}.button.secondary{background:#252830;border-color:#353944;color:#dce1ec}.button.secondary:hover:not(:disabled){background:#30343e}.button.danger{background:#502b33;border-color:#74414a;color:#ffc4c8}.button.ghost{background:transparent;color:#adb5c6}.button.ghost:hover:not(:disabled){background:#252831;color:#e8edfa}.button.full{width:100%}.icon-button{display:inline-flex;align-items:center;justify-content:center;flex:none;min-height:36px;min-width:36px;padding:7px;background:transparent;border:0;border-radius:9px;color:#a2aab9}.icon-button:hover{background:#ffffff08;color:#e8edfa}.muted{color:var(--muted)}.positive{color:var(--green)}.danger-text{color:var(--red)!important}.text-accent{color:var(--accent)}.stack{display:flex;flex-direction:column;gap:18px}.flex-wrap{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.eyebrow{color:#8f99ae;font-size:10px;font-weight:650;letter-spacing:1.5px;text-transform:uppercase;margin-bottom:8px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:6px;font-size:10px;font-weight:600;line-height:1.2;padding:5px 7px;background:#2b2e37;color:#aeb6c6;white-space:nowrap}.badge.green{color:#89d4b7;background:#18352d}.badge.red{color:#efa3a8;background:#3b252c}.badge.violet{color:#b6a8ef;background:#302b42}.badge.amber{color:#e2c18a;background:#3b3224}.avatar{width:44px;height:44px;display:inline-flex;align-items:center;justify-content:center;background:linear-gradient(145deg,#3a4057,#252d42);color:#b8c5f3;font-size:17px;font-weight:600;border:1px solid #626c8830;border-radius:50%;flex:none;overflow:hidden}.avatar.small{width:33px;height:33px;font-size:13px}.avatar img{width:100%;height:100%;object-fit:cover}.loading{display:flex;align-items:center;justify-content:center;gap:10px;padding:40px;color:var(--muted);font-size:13px}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:55px 22px;gap:8px;color:var(--muted)}.empty h3{color:#cad0db;margin:8px 0 0;font-size:14px}.empty p{font-size:12px;max-width:310px;margin:0}.empty-icon{width:59px;height:59px;background:#ffffff04;border:1px solid #ffffff06;border-radius:18px;display:grid;place-items:center;color:#7e899f}.error-box{display:flex;align-items:flex-start;gap:8px;padding:12px 14px;background:#48272c80;border:1px solid #7e444760;border-radius:9px;color:#eeb6ba;font-size:12px;line-height:1.5;margin:6px 0}.error-box>svg{flex:none;margin-top:1px}.error-box>span{flex:1}.error-box .button{padding:0 5px;min-height:24px}.field{display:flex;flex-direction:column;gap:8px;font-size:12px;font-weight:500;color:#b6bece}.field small{font-weight:400;line-height:1.5;color:#7f899d}.check-row{display:flex;align-items:center;gap:9px;font-size:12px;color:#b7bfce;line-height:1.4}.copy-button{display:inline-flex;align-items:center;gap:4px;padding:4px 7px;background:#ffffff06;border:1px solid #ffffff07;border-radius:5px;font-size:11px;color:#9aa8c4;font-variant-numeric:tabular-nums;max-width:100%;overflow-wrap:anywhere}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.form-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:5px}.notice,.warning-box{padding:13px 15px;background:#473b252b;border:1px solid #7b663339;border-radius:9px;font-size:12px;line-height:1.6;color:#d2c6a5}.notice small{display:block;margin-top:8px;overflow-wrap:anywhere}.section-hint{font-size:11px;color:#8892a6;line-height:1.65;margin:12px 0}.panel{background:#181a1f;border:1px solid #2a2d35;border-radius:14px;padding:22px;margin-bottom:22px}.panel h2{display:flex;align-items:center;gap:9px}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:24px 0 16px}.section-heading:first-child{margin-top:0}.section-heading h2{display:flex;align-items:center;gap:8px;margin:0}.section-heading p{font-size:12px;margin:7px 0 0}.section-heading select{width:auto;max-width:180px;font-size:11px}.section-heading>.muted{font-size:11px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px;text-align:left}th{font-size:10px;text-transform:uppercase;letter-spacing:.6px;color:#808b9e;font-weight:600;padding:13px 12px;border-bottom:1px solid var(--border);white-space:nowrap}td{padding:15px 12px;border-bottom:1px solid #ffffff06;white-space:nowrap}tbody tr:last-child td{border-bottom:0}td:first-child,th:first-child{padding-left:0}td:last-child,th:last-child{padding-right:0}.table-person{display:flex;align-items:center;gap:10px}.table-person small{display:block;margin-top:5px;color:var(--muted)}.json-view{white-space:pre-wrap;overflow-wrap:anywhere;font-size:11px;padding:12px;background:#101217;border-radius:9px;color:#a1abc0}details summary{cursor:pointer;font-size:12px;color:var(--muted);padding:9px 0}.auth-page{min-height:100dvh;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:60px 24px;position:relative;isolation:isolate;overflow:hidden}.auth-glow{position:absolute;z-index:-1;top:-380px;left:calc(50% - 500px);width:1000px;height:700px;filter:blur(70px);background:radial-gradient(ellipse,#4c5d8936,transparent 65%);pointer-events:none}.auth-brand{display:flex;align-items:center;gap:13px;margin-bottom:36px}.brand-mark{display:inline-flex;align-items:center;justify-content:center;background:#242b42;color:#b1c2fb;border:1px solid #59678444;border-radius:12px;width:43px;height:43px;flex:none}.auth-brand strong{font-size:22px;letter-spacing:-.7px}.auth-brand strong span{font-size:12px;letter-spacing:0;color:#8a94a8;font-weight:500;margin-left:9px}.auth-card{width:min(100%,430px);background:linear-gradient(155deg,#1e2027,#15171c);border:1px solid #30343e;border-radius:20px;padding:36px;box-shadow:0 24px 80px #0004}.auth-card h1{font-size:29px;line-height:1.2;margin:13px 0 16px}.auth-card>.muted{font-size:13px;margin-bottom:27px}.auth-card .stack{gap:18px}.auth-card .button.full{margin-top:5px;min-height:46px;font-size:13px}.auth-note{display:flex;align-items:center;justify-content:center;gap:7px;font-size:10px;color:#7e899c;margin-top:24px;border-top:1px solid var(--border);padding-top:19px}.auth-page>footer{font-size:11px;color:#70798a;margin-top:25px;text-align:center}.password-input{position:relative}.password-input input{padding-right:46px}.password-input button{position:absolute;right:3px;top:3px}.app-loading{height:100dvh;display:flex;align-items:center;justify-content:center;flex-direction:column}.app-shell{display:flex;height:100dvh;overflow:hidden}.rail{display:flex;flex-direction:column;width:210px;background:#14161a;border-right:1px solid #2b2e35;padding:24px 14px 12px;flex:none}.brand{display:flex;align-items:center;gap:10px;border:0;background:transparent;padding:2px 8px;margin-bottom:38px;text-align:left;font-size:19px;font-weight:650;letter-spacing:-.4px}.brand small{display:block;font-size:9px;color:#7d879c;letter-spacing:.3px;margin-top:5px;font-weight:400}.brand .brand-mark{width:34px;height:34px;border-radius:10px}.rail-label{font-size:9px;text-transform:uppercase;letter-spacing:1.4px;font-weight:600;color:#636e82;padding:0 12px;margin:0 0 10px}.rail nav{display:flex;flex-direction:column;gap:5px;margin-bottom:29px}.nav-item{display:flex;align-items:center;gap:12px;width:100%;padding:12px 13px;border:1px solid transparent;background:transparent;border-radius:8px;font-size:11px;font-weight:500;color:#949eaf;text-align:left;transition:all .15s}.nav-item.active{background:#252a3a;border-color:#38405a;color:#c3d0fc}.nav-item:hover:not(.active){background:#ffffff04;color:#d6dce8}.rail-footer{margin-top:auto}.connection{display:flex;align-items:center;gap:8px;font-size:10px;color:#747f92;padding:12px}.status-dot{width:6px;height:6px;border-radius:50%;background:#8c6d43}.status-dot.live{background:#75c2a5;box-shadow:0 0 0 3px #75c2a512}.operator-switch{display:flex;align-items:center;gap:10px;width:100%;padding:14px 6px 4px;border:0;border-top:1px solid #272a32;background:transparent;text-align:left}.operator-switch strong{display:block;font-size:11px;font-weight:550;color:#bfc7d6}.operator-switch small{display:block;font-size:9px;color:#768196;margin-top:5px}.main-area{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden;background:#101114}.bottom-nav{display:none}.offline-banner{padding:8px 16px;display:flex;align-items:center;justify-content:center;gap:8px;background:#3c3322;color:#e5ca97;font-size:11px}.workspace{flex:1;display:flex;overflow:hidden;min-height:0}.ticket-sidebar{width:305px;flex:none;display:flex;flex-direction:column;background:#17191e;border-right:1px solid #2b2e35;min-height:0}.list-header{display:flex;align-items:center;justify-content:space-between;padding:26px 20px 18px}.list-header h1{font-size:20px;letter-spacing:-.5px}.list-header .eyebrow{font-size:8px;letter-spacing:1.15px}.count-label{font-weight:400;font-size:13px;color:#606d85;margin-left:3px}.list-controls{padding:0 15px 8px}.search-input{display:flex;align-items:center;gap:8px;padding:0 10px;border:1px solid #30343e;border-radius:9px;background:#111317;color:#727d92;min-width:0}.search-input:focus-within{border-color:#65769b}.search-input input{border:0!important;box-shadow:none!important;background:transparent;padding:11px 0;font-size:11px;min-width:0}.search-input.large input{font-size:14px;padding:14px 0}.search-input>svg{flex:none}.filter-row{display:flex;gap:6px;margin-top:10px}.filter-row select{font-size:10px;padding:7px;min-height:33px}.list-caption{display:flex;align-items:center;gap:5px;font-size:9px;color:#6e7b91;margin:12px 2px 5px}.ticket-list{flex:1;overflow:auto;padding:3px 8px 15px}.ticket-row{width:100%;display:flex;gap:10px;padding:15px 12px;background:transparent;border:1px solid transparent;border-radius:10px;text-align:left;margin:2px 0}.ticket-row:hover{background:#ffffff03}.ticket-row.selected{background:#252a38;border-color:#363e53}.ticket-row .avatar{width:39px;height:39px;font-size:14px;margin-top:2px}.ticket-content{flex:1;min-width:0}.ticket-top{display:flex;align-items:center;justify-content:space-between;gap:7px}.ticket-top strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}.ticket-top small{color:#73819a;font-size:9px;flex:none}.ticket-preview{display:block;font-size:11px;color:#939eb3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:7px;line-height:1.4}.ticket-meta{display:flex;align-items:center;gap:8px;font-size:9px;color:#67768f;margin-top:9px}.ticket-meta .badge{font-size:8px;padding:3px 5px}.unread{margin-left:auto;border-radius:7px;background:#9bb1f0;color:#17203b;font-size:9px;min-width:17px;padding:2px 5px;text-align:center}.load-more{display:flex;margin:14px auto}.workspace-welcome{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;background:radial-gradient(ellipse at center,#1a1f2a40,transparent 65%);padding:30px}.workspace-welcome .eyebrow{font-size:9px;margin-top:32px;color:#69758d}.workspace-welcome h2{font-size:22px;line-height:1.4;letter-spacing:-.6px;margin:9px 0 14px;color:#c8cfdd}.workspace-welcome p{font-size:12px;color:#768298;line-height:1.8}.welcome-orbit{width:108px;height:108px;border-radius:32px;background:linear-gradient(145deg,#242b3b,#161a22);border:1px solid #35405b55;display:grid;place-items:center;color:#8c9bc0;position:relative;box-shadow:0 0 0 18px #ffffff01,0 0 0 19px #ffffff02}.welcome-orbit>span{position:absolute;bottom:-8px;right:-7px;width:37px;height:37px;display:grid;place-items:center;border-radius:12px;background:#293247;border:1px solid #44516e;color:#b0c0f0}.welcome-hint{display:flex;align-items:center;gap:6px;margin-top:35px;font-size:9px;color:#57677f}.chat-area{flex:1;min-width:0;min-height:0;display:flex;flex-direction:column;position:relative;background:#111317}.chat-header{display:flex;align-items:center;gap:10px;padding:17px 19px;min-height:79px;background:#181a1f;border-bottom:1px solid var(--border)}.chat-person{display:flex;align-items:center;gap:10px;border:0;background:transparent;min-width:0;padding:0;text-align:left;flex:1}.chat-person .avatar{width:38px;height:38px;font-size:15px}.chat-person span{min-width:0}.chat-person strong{display:block;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-person small{display:block;color:#7d8aa3;font-size:9px;margin-top:6px}.chat-person>svg{color:#68758c;margin-left:0}.chat-header-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex:none}.chat-header-meta>span:last-child{font-size:9px;color:#67758d}.menu-wrap{position:relative}.dropdown{position:absolute;right:0;top:40px;width:215px;padding:6px;background:#252830;border:1px solid #424754;border-radius:10px;box-shadow:0 12px 35px #0005;z-index:20}.dropdown button{display:block;width:100%;padding:10px;border:0;background:transparent;text-align:left;font-size:11px;border-radius:6px;color:#c4cddd}.dropdown button:hover{background:#ffffff08}.mobile-back{display:none}.queue-callout{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#252b3c66;border-bottom:1px solid #39425a66;padding:11px 17px}.queue-callout>span{display:flex;align-items:center;gap:7px;font-size:10px;color:#9aaacb}.queue-callout .button{min-height:32px;padding:8px 10px;font-size:10px}.chat-info{display:flex;justify-content:center;align-items:center;gap:7px;padding:9px 14px;background:#2823334d;font-size:10px;color:#a398bb}.messages{flex:1;overflow:auto;padding:20px 25px 26px;overscroll-behavior:contain;min-height:0;background-image:radial-gradient(#ffffff02 .8px,transparent .8px);background-size:15px 15px}.date-divider{width:max-content;margin:5px auto 24px;color:#65738a;font-size:9px;padding:5px 11px;border:1px solid #262b36;background:#181c24;border-radius:7px}.message-row{display:flex;justify-content:flex-start;margin:0 0 15px}.message-row.outgoing{justify-content:flex-end}.message-bubble{max-width:84%;min-width:130px;background:#22252c;border:1px solid #2d313b;border-radius:12px 12px 12px 3px;padding:11px 13px 7px;position:relative}.outgoing .message-bubble{background:#263044;border-color:#38455e;border-radius:12px 12px 3px}.internal .message-bubble{background:#343026;border-color:#514733}.message-author{display:flex;align-items:center;gap:5px;font-size:9px;font-weight:600;color:#8294b5;margin-bottom:7px}.incoming .message-author{color:#8c97ab}.internal .message-author{color:#c6b078}.message-bubble>p{font-size:12px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 4px;color:#e3e7ee}.message-footer{display:flex;align-items:center;justify-content:flex-end;gap:5px;color:#778cae;font-size:8px;margin-top:5px}.incoming .message-footer{color:#67768c}.system-message{text-align:center;font-size:9px;color:#7f8da5;margin:19px 0;padding:0 15px;line-height:1.5}.system-message small{margin-left:8px;font-size:8px;color:#4f5d75}.delivery-error{color:#e0aa9d;font-size:8px}.image-attachment{display:block;margin:6px -4px;max-width:350px}.image-attachment img{display:block;width:100%;max-height:390px;object-fit:contain;border-radius:8px}.video-attachment{display:block;width:100%;max-width:360px;max-height:340px;border-radius:8px;margin:6px 0}.file-attachment{display:flex;align-items:center;gap:10px;padding:12px;background:#ffffff05;border:1px solid #ffffff08;border-radius:8px;margin:6px 0;font-size:11px;color:#adbedf;overflow-wrap:anywhere}.file-attachment>span{flex:1}.file-attachment small{display:block;color:#788aa9;font-size:9px;margin-top:5px}.file-attachment>svg{flex:none}.bubble-actions{display:flex;position:absolute;top:-10px;right:5px;background:#303745;border:1px solid #4c5670;border-radius:7px;opacity:0;transition:opacity .15s}.bubble-actions .icon-button{min-height:28px;min-width:28px;padding:5px}.message-bubble:hover .bubble-actions,.message-bubble:focus-within .bubble-actions{opacity:1}.reaction-picker{position:absolute;bottom:-32px;left:0;padding:4px;background:#2e3442;border:1px solid #464f65;border-radius:9px;display:flex;gap:2px;z-index:10}.reaction-picker button{padding:4px;border:0;border-radius:5px;background:transparent;font-size:18px}.reaction-picker button:hover{background:#ffffff10}.reply-reference{border-left:2px solid #8fa4d5;padding:5px 8px;background:#131a2938;border-radius:3px;margin-bottom:7px;font-size:10px;color:#9aacd1;display:flex;gap:5px}.message-reaction{background:#ffffff09;border-radius:4px;padding:2px 4px;font-size:13px;margin-right:auto}.new-messages{position:absolute;bottom:153px;right:20px;display:flex;gap:7px;align-items:center;border:1px solid #47506a;border-radius:20px;background:#303a50;color:#c4d3f5;font-size:10px;padding:10px 15px;box-shadow:0 5px 20px #0004}.closed-bar{padding:18px;display:flex;align-items:center;justify-content:center;gap:8px;background:#1a2025;border-top:1px solid #2c363c;color:#8eab9f;font-size:11px}.composer{padding:14px 18px 12px;background:#181a1f;border-top:1px solid #2c3039;position:relative}.composer>textarea{border:0;box-shadow:none;background:transparent;padding:0 2px;resize:none;font-size:12px;min-height:52px;max-height:160px}.composer-toolbar{display:flex;align-items:center;gap:2px;margin-top:6px}.composer-toolbar .icon-button{min-width:33px;min-height:33px}.composer-mode{background:transparent;border:0;padding:6px 8px;font-size:9px;display:flex;align-items:center;gap:5px;color:#8292ae;margin-right:auto}.composer-mode.selected{color:#d1b97d}.composer-shortcut{font-size:8px;color:#53647f;margin-right:12px}.send-button{min-height:35px;font-size:10px;padding:8px 12px}.composer.note-mode{background:#27251e}.composer-reply{display:flex;align-items:center;gap:8px;border-left:2px solid #7b93c8;padding:7px 9px;background:#222936;border-radius:4px;margin-bottom:12px;font-size:11px;color:#9caed0}.composer-reply>span{flex:1;min-width:0}.composer-reply strong{display:block;font-size:10px}.composer-reply small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#7b8aa6;margin-top:4px;font-size:10px}.pending-files{display:flex;flex-wrap:wrap;gap:5px;margin:8px 0}.pending-files>span{display:flex;align-items:center;gap:5px;background:#2b3447;color:#aabde3;padding:6px 8px;border-radius:5px;font-size:9px;max-width:100%;overflow-wrap:anywhere}.pending-files button{display:inline-flex;align-items:center;padding:0;background:transparent;border:0;color:#899cbd}.gif-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.gif-grid button{padding:0;border:1px solid #373d4b;border-radius:7px;overflow:hidden;background:#15181d;height:100px}.gif-grid img{width:100%;height:100%;object-fit:cover}.desktop-customer{width:275px;flex:none;border-left:1px solid #2b2e35;background:#17191e;overflow:auto}.customer-card{padding:20px 8px}.customer-card.embedded{padding:21px 16px}.customer-title{display:flex;justify-content:space-between;align-items:center;color:#7e8aa0;text-transform:uppercase;letter-spacing:1.1px;font-size:9px;margin-bottom:24px}.customer-identity{display:flex;align-items:center;flex-direction:column;gap:9px;text-align:center;margin-bottom:22px}.customer-identity .avatar{width:57px;height:57px;font-size:22px}.customer-identity h2{font-size:16px;margin:4px 0 0;overflow-wrap:anywhere}.customer-identity>a{font-size:11px}.customer-identity .flex-wrap{justify-content:center}.customer-identity .badge{font-size:8px}.customer-stats{display:grid;grid-template-columns:1fr 1fr;gap:8px}.customer-stats .stat{padding:12px;background:#1d2028;border:1px solid #2e3441}.customer-stats .stat>span{font-size:9px}.customer-stats .stat>strong{font-size:16px;margin:8px 0 0;letter-spacing:-.5px}.detail-list{margin:17px 0;font-size:10px}.detail-list>div{padding:11px 0;border-bottom:1px solid #2b2e36;display:flex;justify-content:space-between;gap:10px}.detail-list dt{color:#76859e}.detail-list dd{margin:0;text-align:right;overflow-wrap:anywhere;min-width:0;color:#b5c1d4}.detail-list .detail-note{display:block;line-height:1.6}.detail-note dd{margin:7px 0;text-align:left;font-size:11px}.detail-note .button{padding:3px 0;font-size:9px;min-height:23px}.customer-links{display:flex;flex-direction:column;margin:14px 0}.customer-links button{display:flex;align-items:center;gap:9px;border:0;border-bottom:1px solid #262c37;background:transparent;padding:13px 0;font-size:10px;color:#99aac7}.customer-links button>span:first-of-type{flex:1;text-align:left}.customer-links button:hover{color:#c8d8f5}.section-label{font-size:10px;font-weight:600;margin:22px 0 10px;color:#8c9ab1}.action-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;margin-top:12px}.action-grid button{background:#202631;border:1px solid #343d4f;border-radius:8px;padding:11px 9px;display:flex;align-items:center;gap:7px;text-align:left;color:#aabbd9;font-size:9px;line-height:1.5;min-height:43px}.action-grid button>svg{flex:none}.action-grid button:hover{background:#293142}.customer-footnote{display:block;color:#58677f;font-size:8px;margin-top:20px;line-height:1.7}.key-row,.result-row{width:100%;display:flex;align-items:center;gap:12px;padding:15px;background:#1e232d;border:1px solid #313a4c;border-radius:10px;text-align:left}.key-row>span:first-of-type,.result-row>span:nth-child(2){flex:1;min-width:0}.key-row strong,.result-row strong{display:block;font-size:13px}.key-row small,.result-row small{display:block;color:#8292ac;font-size:10px;margin-top:6px}.history-list>button{display:flex;align-items:center;gap:10px;border:0;border-bottom:1px solid var(--border);background:transparent;padding:16px 0;width:100%;text-align:left}.history-list>button>span:first-child{flex:1}.history-list strong{font-size:12px}.history-list small{display:block;margin-top:6px;color:#7e8da7;font-size:10px}.content-page{height:100%;overflow:auto;overscroll-behavior:contain;padding-bottom:30px}.page-header{display:flex;align-items:center;gap:12px;padding:32px 38px 25px;border-bottom:1px solid #272c35;background:#14161b}.page-header .header-actions{margin-left:auto;display:flex;gap:8px}.content-width{max-width:1050px;padding:28px 38px;margin:0 auto}.content-width.wide-content{max-width:1350px}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:24px}.stats-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.stat{padding:21px;border:1px solid #2d3340;border-radius:12px;background:#1a1e26;min-width:0}.stat>span{display:block;font-size:11px;color:#8c9ab0}.stat>strong{display:block;font-size:28px;font-weight:580;letter-spacing:-1px;margin-top:13px;line-height:1.2}.stat>small{display:block;font-size:10px;color:#62728e;margin-top:9px}.stat.accent{background:linear-gradient(145deg,#283249,#202638);border-color:#445372}.stat.accent>strong{color:#c9d7fc}.search-panel{display:flex;gap:10px;margin-bottom:25px}.search-panel>.search-input{flex:1}.search-results{display:flex;flex-direction:column;gap:10px}.profile-hero{display:flex;align-items:center;gap:20px;padding:7px 0 27px;border-bottom:1px solid #2b303b;margin-bottom:25px}.profile-avatar{position:relative;flex:none}.profile-avatar>.avatar{width:73px;height:73px;font-size:29px}.profile-avatar>button{position:absolute;bottom:-2px;right:-2px;background:#38445f;border:3px solid #101114;width:28px;height:28px;border-radius:10px;display:grid;place-items:center;color:#ccdafc}.profile-hero h2{font-size:23px;margin:0 0 7px}.profile-hero p{font-size:12px;color:#7889a5;margin:0 0 10px}.profile-password{margin-left:auto}.rate-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.rate-strip>div{display:flex;align-items:center;gap:10px;font-size:10px;color:#8293ad}.rate-strip strong{display:block;font-size:14px;color:#c0cce0;margin-top:6px}.schedule-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:8px}.schedule-grid>div{display:flex;align-items:center;flex-direction:column;gap:12px;padding:14px 3px;border:1px solid #2b303b;border-radius:9px;background:#14171d}.schedule-grid>div.workday{background:#252e414f;border-color:#3e496130}.schedule-grid span{font-size:11px;color:#7d8da7}.schedule-grid strong{font-size:9px;color:#afbedb;font-weight:500;white-space:nowrap}.schedule-grid small{font-size:8px;color:#4e607f}.ranking>div{display:flex;align-items:center;gap:11px;padding:13px 9px;border-bottom:1px solid #2c313b}.ranking>div:last-child{border:0}.ranking .is-me{background:#29334c66;border-radius:9px;border-color:transparent}.rank{width:25px;color:#6a7d9e;font-size:13px;font-weight:600}.rank-1{color:#d4bb7e}.rank-2{color:#a5b3c8}.rank-3{color:#b99581}.ranking strong{font-size:12px;font-weight:500}.ranking small{display:block;color:#6e829f;font-size:9px;margin-top:4px}.ranking b{margin-left:auto;font-size:16px;text-align:right;font-weight:500}.ranking b small{font-weight:400;font-size:8px}.ledger-list>div{display:flex;align-items:center;gap:12px;padding:15px 0;border-bottom:1px solid #2a303b}.ledger-list>div:last-child{border:0}.ledger-icon{height:37px;width:37px;display:grid;place-items:center;border-radius:10px;background:#203b333d;color:#78bca4}.ledger-icon.negative{color:#a8979e;background:#3b2e363d}.ledger-list strong{font-size:12px;font-weight:500}.ledger-list small{display:block;font-size:9px;color:#71839e;margin-top:4px}.ledger-list b{margin-left:auto;font-size:13px;font-weight:500;white-space:nowrap}.hours-list>div{display:flex;gap:20px;align-items:center;padding:12px 0;border-bottom:1px solid #2b313d;font-size:11px}.hours-list>div>span:first-child{flex:1}.hours-list>div>span{color:#8192ae}.profile-security{display:flex;gap:10px;flex-wrap:wrap;margin-top:24px}.profile-security>.button:last-child{margin-left:auto}.secure-note{display:flex;align-items:center;gap:7px;color:#576984;font-size:9px;margin-top:18px}.session-row{display:flex;align-items:center;gap:12px;padding:17px 0;border-bottom:1px solid #303744}.session-row>span{flex:1;min-width:0}.session-row strong{font-size:11px;display:block;overflow-wrap:anywhere}.session-row small{display:block;color:#7d90af;font-size:9px;margin-top:6px}.admin-shortcuts{display:flex;gap:9px;margin:0 0 30px}.admin-shortcuts>button{display:flex;align-items:center;gap:9px;flex:1;background:#202837;border:1px solid #364157;border-radius:9px;padding:14px 12px;text-align:left;font-size:10px;color:#a0b4d7}.admin-shortcuts>button>svg:last-child{margin-left:auto}.mobile-only,.admin-top-nav{display:none}.suspicion-rules h2{margin-top:0;font-size:16px}.suspicion-rules p{color:#a2aec3;line-height:1.6;font-size:12px}.suspicion-rules p:last-child{margin-bottom:0}.suspicion-toolbar,.suspicion-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:22px 0}.suspicion-toolbar .field{margin:0;max-width:100%}.suspicion-list,.suspicion-detail,.suspicion-reviews{display:flex;flex-direction:column;gap:16px}.suspicion-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:16px;padding:20px;border:1px solid #2d3340;border-radius:12px;color:inherit;background:#1a1e26;text-align:left;width:100%}.suspicion-card:hover,.suspicion-tickets button:hover{background:#222936;border-color:#445372}.suspicion-customer,.suspicion-card-status,.suspicion-tickets button>span{display:flex;flex-direction:column;min-width:0;gap:6px;overflow-wrap:anywhere}.suspicion-card-status{align-items:flex-end}.suspicion-card small,.suspicion-operators span,.suspicion-tickets small,.suspicion-reviews small{color:#9caac0;font-size:11px}.suspicion-identity{display:flex;flex-wrap:wrap;gap:14px;align-items:center}.suspicion-identity>div{flex:1;min-width:120px;overflow-wrap:anywhere}.suspicion-identity h3,.suspicion-evidence-heading h3{margin:0}.suspicion-identity p,.suspicion-evidence-heading p{margin:6px 0}.suspicion-days{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:8px}.suspicion-days>div{display:flex;flex-direction:column;gap:8px;padding:12px 7px;text-align:center;border:1px solid #354158;background:#202839;border-radius:9px}.suspicion-days span,.suspicion-days small{color:#b4c3db;font-size:10px}.suspicion-days strong{font-size:21px}.suspicion-operators,.suspicion-tickets{display:flex;flex-direction:column;gap:8px}.suspicion-operators>div,.suspicion-tickets>button{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid #30394a;border-radius:9px;padding:13px;background:#1b202a;color:inherit;text-align:left;overflow-wrap:anywhere}.suspicion-operators>div{flex-wrap:wrap}.suspicion-tickets svg{flex-shrink:0}.suspicion-reviews>div{border-left:2px solid #536583;padding-left:14px}.suspicion-reviews p{white-space:pre-wrap;overflow-wrap:anywhere}.suspicion-decision{border-top:1px solid #30394a;padding-top:10px}.suspicion-review-actions{display:flex;flex-wrap:wrap;gap:10px}.suspicion-detail>p.muted,.suspicion-detail .muted{font-size:11px;line-height:1.6}@media(max-width:700px){.suspicion-card{grid-template-columns:auto minmax(0,1fr) auto;gap:12px;padding:15px}.suspicion-card>.suspicion-card-status{grid-row:2;grid-column:2 / 4;align-items:flex-start}.suspicion-card>svg{grid-row:1;grid-column:3}.suspicion-days{grid-template-columns:repeat(3,minmax(0,1fr))}.suspicion-toolbar{align-items:flex-start;flex-direction:column}.suspicion-review-actions>.button{width:100%}.suspicion-pagination{flex-wrap:wrap;font-size:11px}}.dashboard-filter{display:flex;align-items:center;gap:12px;margin-bottom:22px;color:#6e83a5}.dashboard-filter input{font-size:11px}.dashboard-filter>.button{margin-left:auto}.dashboard-grid{display:grid;grid-template-columns:1.6fr 1fr;gap:18px}.chart-legend{display:flex;align-items:center;gap:5px;font-size:9px;color:#8b9cba}.chart-legend i{width:6px;height:6px;background:#809aca;border-radius:2px;margin-left:8px}.chart-legend i.pc{background:#8d7cae}.daily-chart{display:flex;align-items:flex-end;justify-content:space-around;gap:12px;min-height:196px;overflow:auto;padding-top:15px}.daily-chart>div{display:flex;align-items:center;flex-direction:column;gap:10px;min-width:23px;max-width:60px;flex:1}.daily-chart strong{font-size:10px;color:#8297bb;font-weight:500}.daily-chart small{font-size:8px;color:#647b9e}.bar-stack{display:flex;flex-direction:column;width:60%;min-width:12px;border-radius:5px 5px 1px 1px;overflow:hidden;gap:2px}.bar-stack>span{background:#657fae}.bar-stack>.bar-pc{background:#9180b3}.queue-summary{display:flex;align-items:center;justify-content:space-between;margin:22px 0}.queue-summary>span{display:flex;align-items:center;gap:8px;font-size:11px;color:#889bb9}.queue-summary strong{font-size:24px;font-weight:500;color:#becbe0}.metric-note{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:20px;border-top:1px solid #2d3441;font-size:11px;margin-bottom:10px}.metric-note>span{color:#7a8fac}.metric-note>b{font-weight:500;color:#adbcd4}.reason-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.reason-grid>div{padding:12px;border:1px solid #2c3442;border-radius:8px;display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px;color:#7e93b5}.reason-grid strong{font-size:17px;color:#b9c8e2;font-weight:500}.tab-bar{display:flex;gap:5px;border-bottom:1px solid #2d3440;margin:0 0 26px;overflow:auto}.tab-bar>button{display:flex;align-items:center;gap:8px;padding:14px;border:0;border-bottom:2px solid transparent;background:transparent;font-size:11px;color:#7e91af;white-space:nowrap}.tab-bar>button.active{color:#b6c9f2;border-color:#8da8e1}.operator-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px}.operator-card{border:1px solid #2f3847;border-radius:13px;padding:19px;background:#1a1f28}.operator-card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.operator-card h3{font-size:16px;margin-bottom:5px}.operator-card>p{font-size:11px;color:#7185a5;margin-bottom:13px}.operator-card>.flex-wrap>.badge{font-size:8px}.operator-rates{display:flex;flex-direction:column;gap:10px;font-size:10px;color:#758cac;border-top:1px solid #2d3646;margin:18px 0 12px;padding-top:14px}.operator-rates>span{display:flex;justify-content:space-between;gap:10px}.operator-rates strong{font-size:11px;font-weight:500;color:#c2cfe2}.operator-card-actions{display:flex;gap:4px;justify-content:space-between;padding-top:9px}.operator-card-actions>.button{padding:8px 10px;min-height:34px;font-size:10px}.schedule-editor{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.schedule-editor>div{display:flex;align-items:center;gap:6px;background:#11161e;border:1px solid #303a4d;border-radius:8px;padding:8px}.schedule-editor label{font-size:11px;min-width:55px}.schedule-editor select{font-size:10px;padding:7px 5px;min-height:33px;max-width:88px}.schedule-editor .muted{font-size:10px}.switch-row{display:flex;align-items:center;gap:8px;font-size:11px;color:#a0b6d6}.sticky-save{display:flex;align-items:center;justify-content:flex-end;gap:16px;position:sticky;bottom:0;background:#141923eb;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid #334056;border-radius:11px;padding:14px;z-index:5}.sticky-save>span{display:flex;align-items:center;gap:6px;font-size:11px}.incident-active{border-color:#6a4240;background:#271c2066}.faq-list>div{display:flex;align-items:center;gap:14px;padding:20px 0;border-bottom:1px solid #303744}.faq-list>div>span:nth-child(2){flex:1;min-width:0}.faq-list strong{font-size:13px;font-weight:500}.faq-list a{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:10px;margin-top:6px;color:#7992bc}.faq-list small{display:block;color:#657da0;font-size:10px;margin-top:6px}.faq-order{font-size:14px;color:#4c6080;width:18px;text-align:center}.reward-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px}.reward-grid .panel{padding:20px}.reward-grid h3{font-size:17px;margin-top:20px}.reward-grid p{font-size:10px}.prize-list{list-style:none;padding:0;margin:18px 0}.prize-list li{display:flex;justify-content:space-between;gap:10px;font-size:12px;padding:12px 0;border-bottom:1px solid #2e384b}.prize-list span{color:#899ebb}.prize-list strong{font-weight:500}.knowledge-intro{display:flex;align-items:center;gap:18px;background:linear-gradient(120deg,#252b3b,#1b1c28)}.knowledge-icon{display:grid;place-items:center;width:59px;height:59px;border-radius:15px;background:#3b3b5666;color:#b4acd9;flex:none}.knowledge-intro h2{font-size:17px;margin-bottom:8px}.knowledge-intro p{font-size:11px;color:#8893af;max-width:610px;margin:0;line-height:1.7}.knowledge-intro .badge{margin-left:auto}.import-panel{display:flex;align-items:center;gap:14px;padding:20px;border:1px dashed #3b4a65;border-radius:12px;margin:24px 0;color:#7f95b9}.import-panel>div{flex:1}.import-panel strong{display:block;font-size:12px;color:#b6c4db;font-weight:500}.import-panel small{display:block;color:#667c9e;font-size:10px;margin-top:6px}.import-panel select{width:auto;max-width:180px;font-size:10px}.knowledge-filter{display:flex;gap:15px;margin-bottom:20px}.knowledge-filter>.search-input{flex:1}.filter-select{display:flex;align-items:center;gap:7px;color:#6d83a4}.filter-select select{font-size:11px;width:auto;max-width:180px}.knowledge-list{display:flex;flex-direction:column;margin:0 0 25px}.knowledge-list>button{display:flex;align-items:center;gap:14px;padding:19px 0;text-align:left;border:0;border-bottom:1px solid #2f3746;background:transparent}.document-icon{width:38px;height:42px;background:#242c3e;border:1px solid #38425b;border-radius:9px;display:grid;place-items:center;color:#8499be;flex:none}.knowledge-list>button>span:nth-child(2){flex:1;min-width:0}.knowledge-list strong{font-size:12px;display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.knowledge-list small{display:block;font-size:10px;color:#8594ae;margin-top:7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.knowledge-meta{font-size:8px;display:block;color:#586e90;margin-top:10px}.knowledge-list>button>svg{color:#637b9e}.modal{padding:0;border:1px solid #414754;border-radius:17px;background:transparent;color:var(--text);max-width:min(calc(100vw - 28px),510px);width:510px;max-height:90dvh;box-shadow:0 30px 120px #0009}.modal.wide{width:750px;max-width:min(calc(100vw - 28px),750px)}.modal::backdrop{background:#030508b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal>section{background:#1a1d24}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:17px 23px;border-bottom:1px solid #353b48;position:sticky;top:0;background:#1a1d24;z-index:4}.modal-header h2{font-size:16px;margin:0}.modal-body{padding:23px}.modal-body>p{font-size:12px}.modal-body .customer-card{padding:0}.modal-body h3{margin-bottom:0;margin-top:5px}.modal-body .detail-list{font-size:12px}.modal-body .action-grid button{font-size:11px}.modal-body .customer-stats .stat{padding:16px}.modal-body .customer-stats .stat>strong{font-size:22px}.quick-replies-list>div{display:flex;align-items:center;gap:8px;border-bottom:1px solid #303744}.quick-replies-list>div>button:first-child{display:flex;align-items:center;gap:13px;text-align:left;background:transparent;border:0;padding:16px 0;flex:1;min-width:0}.quick-word{font-size:11px;min-width:90px;color:#a7b8e1;font-weight:600}.quick-replies-list>div>button>span:nth-child(2){flex:1;min-width:0}.quick-replies-list strong{display:block;font-size:11px;font-weight:500;color:#adbad2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.quick-replies-list small{display:block;color:#6f84a5;font-size:9px;margin-top:5px}.slash-input{display:flex;align-items:center;background:#111317;border:1px solid var(--border);border-radius:9px;padding-left:13px}.slash-input>span{color:#8ca1ca}.slash-input input{border:0;background:transparent;box-shadow:none}.quick-sequence{display:flex;flex-direction:column;gap:14px}.sequence-item{padding:12px;background:#141922;border:1px solid #354057;border-radius:10px}.sequence-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;font-size:10px;color:#8199bf}.sequence-header>div{display:flex;gap:2px}.sequence-header .icon-button{min-width:27px;min-height:27px;padding:5px}.sequence-item .button{font-size:10px;min-height:31px}.sequence-item textarea{background:#1c2330;border-color:#343e53;font-size:12px}.quick-preview{display:flex;flex-direction:column;gap:12px}.quick-preview-message{background:#27344a;border:1px solid #3d4e6b;border-radius:10px;padding:12px 14px}.quick-preview-message>small{color:#8ba2ca;display:block;margin-bottom:7px}.quick-preview-message>p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:12px}.quick-preview-message img{max-width:100%;max-height:220px;border-radius:8px;margin-top:8px}.quick-dropdown{position:absolute;bottom:calc(100% + 6px);left:15px;right:15px;background:#232b3a;border:1px solid #465672;border-radius:12px;box-shadow:0 -10px 40px #0005;z-index:30;padding:5px;max-height:310px;overflow:auto}.quick-dropdown>button{display:flex;align-items:center;gap:10px;text-align:left;width:100%;padding:12px;border:0;border-radius:7px;background:transparent;min-height:45px}.quick-dropdown>button.active{background:#364561}.quick-dropdown>button>span{font-size:11px;min-width:80px;color:#c0d0f2;font-weight:600}.quick-dropdown>button>small{font-size:10px;color:#8da2c5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.quick-dropdown>button>b{color:#6c86b0;font-size:10px}.quick-empty{padding:15px;font-size:11px;color:#91a7cc;line-height:1.6}@media(min-width:1600px){.rail{width:235px}.ticket-sidebar{width:340px}.desktop-customer{width:315px}.messages{padding:26px 38px}.message-bubble>p{font-size:13px}.message-bubble{padding:13px 15px 8px}.composer>textarea{font-size:13px}.nav-item{font-size:12px}.customer-card.embedded{padding:23px}.customer-stats .stat>strong{font-size:19px}}@media(max-width:1350px){.desktop-customer{display:none}.operator-grid,.reward-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.page-header{padding:27px 28px 22px}.content-width{padding:24px 28px}.stat{padding:18px}.stat>strong{font-size:25px}.reason-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:1050px)and (min-width:801px){.rail{width:74px;padding:22px 10px 10px}.brand{padding:0;justify-content:center;margin-bottom:35px}.brand>span:last-child,.rail-label,.nav-item>span,.operator-switch>span:last-child,.connection{display:none}.nav-item{justify-content:center;padding:13px 0}.operator-switch{justify-content:center;padding:18px 0 5px}.ticket-sidebar{width:285px}.dashboard-grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stats-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:800px){:root{--radius: 12px}.rail{display:none}.app-shell{display:block;height:100dvh}.main-area{height:calc(100dvh - 66px - env(safe-area-inset-bottom))}.bottom-nav{display:flex;align-items:stretch;justify-content:space-around;position:fixed;bottom:0;left:0;right:0;height:calc(66px + env(safe-area-inset-bottom));padding:6px 5px calc(6px + env(safe-area-inset-bottom));background:#191d25f5;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);border-top:1px solid #323b4d;z-index:40}.bottom-nav>button{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:6px;flex:1;border:0;background:transparent;color:#7588a8;font-size:9px}.bottom-nav>button.active{color:#bdcff8}.bottom-nav>button.active>svg{filter:drop-shadow(0 0 7px #a1b8f655)}.has-open-chat .bottom-nav{display:none}.has-open-chat .main-area{height:100dvh}.ticket-sidebar{width:100%;border:0}.ticket-sidebar.mobile-hidden{display:none}.list-header{padding:25px 21px 19px;padding-top:calc(23px + env(safe-area-inset-top))}.list-header h1{font-size:26px}.list-header .eyebrow{font-size:9px}.list-controls{padding:0 18px 8px}.search-input input{font-size:12px;padding:13px 0}.ticket-list{padding:4px 10px 18px}.ticket-row{padding:15px 12px;gap:13px}.ticket-row .avatar{width:46px;height:46px;font-size:17px}.ticket-top strong{font-size:14px}.ticket-top small{font-size:10px}.ticket-preview{font-size:12px}.ticket-meta,.ticket-meta .badge{font-size:9px}.list-caption{font-size:10px;margin:14px 2px 6px}.workspace-welcome{display:none}.chat-area{width:100%}.mobile-back{display:inline-flex;min-width:31px;padding:3px}.chat-header{padding:13px 11px;gap:8px;min-height:73px;padding-top:calc(13px + env(safe-area-inset-top))}.chat-person{gap:9px}.chat-person strong{font-size:13px}.chat-person small{font-size:9px}.chat-person>.avatar{width:36px;height:36px;font-size:14px}.chat-header-meta{gap:5px}.chat-header-meta .badge{font-size:8px;padding:4px 5px}.chat-header-meta>span:last-child{font-size:8px}.chat-person>svg{display:none}.chat-header .menu-wrap>.icon-button{min-width:28px;padding:4px}.messages{padding:18px 14px 25px}.message-bubble{max-width:87%;padding:11px 12px 6px}.message-bubble>p{font-size:13px}.message-author{font-size:10px}.message-footer{font-size:9px}.bubble-actions{position:static;opacity:1;background:transparent;border:0;display:flex;justify-content:flex-end;margin-top:2px;height:23px}.bubble-actions .icon-button{min-height:23px;min-width:29px;padding:4px;color:#7188aa}.composer{padding:13px 13px calc(10px + env(safe-area-inset-bottom))}.composer>textarea{font-size:16px;min-height:44px}.composer-shortcut{display:none}.composer-mode{font-size:10px;padding:6px}.composer-toolbar>.icon-button{min-width:37px;min-height:38px}.send-button{width:43px;height:38px;padding:8px}.send-button>span{display:none}.queue-callout{padding:10px 13px}.queue-callout>span{font-size:10px;line-height:1.5}.closed-bar{padding-bottom:calc(18px + env(safe-area-inset-bottom))}.content-page{padding-bottom:18px}.page-header{padding:26px 20px 21px;padding-top:calc(25px + env(safe-area-inset-top))}.page-header h1{font-size:25px}.page-header .eyebrow{font-size:9px}.page-header .button{font-size:10px;padding:9px 11px;min-height:35px}.content-width{padding:22px 18px}.section-heading{gap:10px}.section-heading h2{font-size:16px}.section-heading .button{font-size:10px;padding:9px;min-height:35px}.section-heading p{font-size:11px}.panel{padding:18px;margin-bottom:18px}.stats-grid,.stats-grid.three{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:18px}.stats-grid.three>.stat:first-child{grid-column:1/-1}.stat{padding:17px}.stat>strong{font-size:26px}.stat>span{font-size:10px}.rate-strip{gap:10px;grid-template-columns:1fr}.rate-strip>div{padding:12px 13px;background:#19202a;border:1px solid #2c384a;border-radius:9px}.rate-strip>div>span{display:flex;align-items:center;justify-content:space-between;gap:15px;flex:1;font-size:11px}.rate-strip strong{margin:0;font-size:13px}.profile-hero{gap:14px}.profile-avatar>.avatar{width:61px;height:61px;font-size:24px}.profile-hero h2{font-size:21px}.profile-hero .badge{font-size:8px}.profile-password{display:none}.mobile-only{display:inline-flex}.schedule-grid{gap:6px;grid-template-columns:repeat(4,minmax(0,1fr))}.schedule-grid>div{padding:12px 3px}.schedule-grid strong{font-size:9px}.schedule-grid small{font-size:8px}.admin-shortcuts{display:grid;grid-template-columns:1fr;gap:8px}.admin-shortcuts>button{padding:13px;font-size:11px}.profile-security{gap:8px}.profile-security>.button{font-size:11px;flex:1}.profile-security>.button:last-child{margin-left:0;flex-basis:100%}.secure-note{font-size:9px;line-height:1.6;align-items:flex-start}.secure-note>svg{flex:none;margin-top:2px}.ledger-list>div{gap:9px}.ledger-list b{font-size:12px}.ledger-list strong{font-size:11px}.ledger-list small{max-width:200px;font-size:9px}.admin-top-nav{display:flex;overflow-x:auto;gap:5px;border-bottom:1px solid #2b3547;padding:10px 14px;background:#181c24;padding-top:calc(10px + env(safe-area-inset-top))}.admin-top-nav>button{display:flex;align-items:center;justify-content:center;gap:7px;flex:1 0 auto;white-space:nowrap;border:0;border-radius:7px;background:transparent;color:#7d94b7;font-size:10px;padding:11px 9px}.admin-top-nav>button.active{color:#c0d0f5;background:#2c3850}.admin-top-nav+.page-header{padding-top:20px}.dashboard-filter{gap:7px;flex-wrap:wrap}.dashboard-filter input{max-width:140px;font-size:10px}.dashboard-filter>.badge{display:none}.dashboard-filter>.button{padding:4px;font-size:10px;min-height:30px}.dashboard-grid{grid-template-columns:1fr;gap:0}.operator-grid,.reward-grid{grid-template-columns:1fr}.operator-card{padding:18px}.operator-card-actions>.button{font-size:11px;min-height:37px}.operator-rates{font-size:11px}.operator-rates strong{font-size:12px}.tab-bar{gap:0;margin-bottom:22px}.tab-bar>button{font-size:10px;padding:12px 10px;gap:6px}.tab-bar>button>svg{width:15px}.form-grid,.form-grid.three,.schedule-editor{grid-template-columns:1fr}.schedule-editor>div{gap:9px;padding:10px}.schedule-editor label{min-width:65px}.schedule-editor select{max-width:95px;font-size:12px}.schedule-editor .muted{font-size:11px}.faq-list>div{flex-wrap:wrap;gap:9px}.faq-list>div>span:nth-child(2){flex-basis:75%}.faq-list .badge{margin-left:27px}.faq-list strong{font-size:12px}.faq-list .button{font-size:10px;padding:7px 10px;min-height:32px;margin-left:auto}.faq-list .icon-button{min-width:28px}.knowledge-intro{align-items:flex-start;gap:12px;padding:17px}.knowledge-icon{width:40px;height:40px;border-radius:11px}.knowledge-icon svg{width:21px}.knowledge-intro h2{font-size:14px;line-height:1.45}.knowledge-intro p{font-size:10px}.knowledge-intro>.badge{display:none}.import-panel{padding:16px;flex-wrap:wrap;gap:12px}.import-panel>div{flex-basis:75%}.import-panel select{max-width:none;flex:1}.import-panel .button{font-size:10px}.knowledge-filter{gap:8px}.filter-select>svg{display:none}.filter-select select{font-size:10px;width:120px;padding:10px 5px}.knowledge-list>button{gap:10px;padding:16px 0}.knowledge-list .badge{font-size:8px;padding:4px}.knowledge-list>button>svg:last-child{display:none}.knowledge-list strong{font-size:11px}.knowledge-list small{font-size:9px}.knowledge-meta{font-size:8px}.document-icon{width:31px;height:36px;border-radius:8px}.document-icon svg{width:16px}.reason-grid{grid-template-columns:1fr}.modal,.modal.wide{max-width:calc(100vw - 16px);max-height:94dvh;width:calc(100vw - 16px);border-radius:14px}.modal-header{padding:14px 17px}.modal-header h2{font-size:15px}.modal-body{padding:18px}.modal-body input,.modal-body textarea,.modal-body select{font-size:16px}.modal-body .schedule-editor select{font-size:14px}.modal-body .field{font-size:11px}.modal-body .form-actions{position:sticky;bottom:-18px;background:#1a1d24f0;padding:12px 0 8px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);z-index:5}.modal-body .form-actions .button{flex:1;font-size:12px}.customer-card .action-grid button{font-size:11px;min-height:49px}.customer-card .customer-links button{font-size:12px;padding:16px 0}.customer-card .detail-list{font-size:11px}.customer-card .detail-note dd{font-size:12px}.customer-card .customer-footnote{font-size:10px}.auth-page{padding:35px 20px}.auth-card{padding:28px 24px}.auth-card h1{font-size:28px}.auth-card input{font-size:16px}.auth-brand{margin-bottom:27px}.auth-page>footer{max-width:270px;font-size:10px;line-height:1.7}.search-panel{gap:8px}.search-panel .button{font-size:11px;padding:11px}.search-input.large input{font-size:13px}.quick-word{min-width:70px;font-size:10px}.quick-replies-list>div>button:first-child{gap:8px}.quick-replies-list strong{font-size:10px}.quick-dropdown{left:8px;right:8px;bottom:calc(100% + 4px)}.quick-dropdown>button{padding:12px 9px}.quick-dropdown>button>span{min-width:75px;font-size:11px}.quick-dropdown>button>small{font-size:10px}.quick-preview-message>p{font-size:13px}}@media(prefers-reduced-motion:reduce){*{animation-duration:.01ms!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}.reaction-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(46px,1fr));gap:8px}.reaction-grid button{position:relative;min-height:46px;font-size:24px;border:1px solid var(--border);border-radius:12px;background:var(--surface);cursor:pointer}.reaction-grid button:disabled{opacity:.28;cursor:not-allowed}.reaction-grid button:not(:disabled):hover{background:var(--surface-hover)}.reaction-grid small{font-size:10px;position:absolute;right:4px;bottom:2px;color:var(--muted)}.reaction-pack h3{margin-bottom:10px}.chart-day{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;padding:0;min-width:28px;display:flex;flex-direction:column;align-items:center;gap:8px;cursor:pointer;color:inherit}.chart-day:hover{opacity:.75}.chart-day small{font-size:10px;color:var(--muted)}.policy-version+.policy-version{border-top:1px solid var(--border);margin-top:14px;padding-top:14px}.policy-version p,.schedule-overrides p{font-size:13px;line-height:1.7}.schedule-overrides{margin-top:18px}.reaction-grid button{background:#20232b}.reaction-grid button:not(:disabled):hover{background:#303641}.hours-list>button{display:flex;justify-content:space-between;width:100%;padding:13px 0;gap:10px;border:0;border-bottom:1px solid var(--border);background:transparent;color:inherit;text-align:left;cursor:pointer}.hours-list>button:hover{color:var(--accent)}.operator-stat-detail summary{cursor:pointer;color:var(--accent)}.operator-stat-detail[open]{min-width:230px}.operator-stat-detail .detail-list{font-size:12px}@media(max-width:800px){.message-bubble>p{font-size:15px;line-height:1.55}.message-author{font-size:11px}.chat-person strong{font-size:14px}.chat-person small{font-size:11px}.mobile-back,.chat-header .menu-wrap>.icon-button{min-height:44px;min-width:38px}.bubble-actions{height:36px}.bubble-actions .icon-button{min-height:36px;min-width:40px}.composer-toolbar>.icon-button,.send-button{min-height:44px;min-width:44px}.composer-mode{min-height:44px}.message-footer{font-size:10px}}
